Q: How do I contact customer support during the store closure?

A: At this stage of our business wind-down, the only official and guaranteed method of contact is via email at support@twistedwig.com. Please direct all inquiries regarding orders, gift cards, or shipments to this email address so our small team can track and answer them efficiently.

Q: Can I message you on Facebook, Instagram, or other social media channels?

A: While our social media profiles and direct messages will continue to be monitored periodically, we cannot commit to or guarantee a response on those platforms. To ensure your message is seen and addressed, please send an email directly to support@twistedwig.com.

Q: What information should I include when emailing support?

A: To help us resolve your questions as quickly as possible during this high-volume closing period, please include your Full Name, Order Number (if applicable), and a clear description of your inquiry.

Q: How long will it take to receive a response?

A: Our team is working diligently to balance standard customer inquiries with a heavy final processing backlog. We are replying to emails as fast as we can in the order they are received. We deeply appreciate your grace, patience, and understanding as we navigate this final chapter.