Shipping policy

This Shipping Policy is designed for a peer-to-peer (P2P) marketplace where independent vendors are responsible for their own fulfillment. It clearly separates the platform's role from the vendor's responsibilities to protect you and your brand.

THE WIG WRANGLER MARKETPLACE: SHIPPING POLICY

Last updated: July 19, 2026

The Wig Wrangler Marketplace ("Marketplace") is a community-driven platform facilitating peer-to-peer commerce. Please note that when you purchase an item on this site, your item is being shipped directly from the independent Wig Wrangler Vendor who listed the item, not from a centralized Twisted Wig warehouse.

Because each vendor manages their own inventory and shipping operations, policies regarding transit times and carrier choices may vary.

1. Independent Fulfillment

  • Vendor Responsibility: Each individual Wig Wrangler Vendor is responsible for the packaging, labeling, and timely dispatch of their sold items.

  • Shipping Estimates: Because items ship from various locations across the country, estimated delivery dates are determined by the Vendor’s choice of carrier and proximity to your delivery address.

  • Tracking: Once a Vendor has shipped an item, they are required to upload a valid tracking number to the Marketplace dashboard. You will receive an automated notification as soon as this tracking information becomes available.

2. Shipping Costs & Methods

  • Calculated at Checkout: Shipping costs are calculated based on the item weight, package dimensions, and the destination address provided by the buyer at checkout.

  • Carrier Selection: Vendors may choose their preferred shipping carriers (e.g., USPS, UPS, or FedEx). The specific carrier details will be visible in your shipping confirmation email.

3. International Shipping (Important Notice)

  • Customs & Phone Numbers: For international orders (including shipments to the UK or elsewhere outside the vendor's home country), carriers frequently require a recipient phone number for customs processing.

  • Action Required: If you are purchasing an item internationally, please ensure your account and order details include a valid, reachable phone number. Failure to provide this may result in customs delays or the package being held/returned by the carrier.

4. Shipping Timelines & Delays

  • Dispatch Windows: While we encourage all Wranglers to ship as quickly as possible, please allow Vendors the standard 1–3 business days for handling and dispatch.

  • Carrier Delays: The Marketplace is not responsible for transit delays caused by weather, carrier backlogs, incorrect addresses provided at checkout, or customs clearance processes for international shipments.

5. Issues With Your Shipment

  • Damaged or Missing Items: Because this is a peer-to-peer marketplace, please inspect your package immediately upon arrival. If an item is missing or arrives severely damaged, you must contact the Marketplace Admin team within forty-eight (48) hours of delivery.

  • Dispute Resolution: In the event of a shipping dispute (e.g., an item marked delivered but not received), the Marketplace Admin acts as the neutral arbitrator to review carrier proof-of-delivery and vendor shipping records.

Questions? If you have questions about the specific shipping status of an order, please use the "Contact Seller" link in your Order Dashboard to communicate directly with your Wrangler Vendor. For platform-wide support questions, please email support@twistedwig.com.