Privacy policy

THE WIG WRANGLER MARKETPLACE: PRIVACY POLICY

Last updated: July 19, 2026

This Privacy Policy describes how The Wig Wrangler Marketplace (the "Marketplace," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our platform or otherwise communicate with us.

For the purposes of this Privacy Policy, "you" means the user of the services, whether you are a buyer, a third-party vendor ("Wig Wrangler Vendor"), or a website visitor.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Marketplace, update the "Last updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from you, our vendors, and external sources. The information we collect varies depending on how you interact with us (e.g., as a Buyer or as an independent Vendor).

In addition to specific uses, we use information to provide the Services, communicate with you, comply with legal obligations, enforce our terms of service, and protect the rights of our users, our vendors, and our platform.

What Personal Information We Collect

"Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Basic contact details: Name, address, phone number, and email address.

  • Order information: Name, billing address, shipping address, payment confirmation, and contact details.

  • Account information: Username, password, and security questions.

  • Shopping/Listing information: Items you view, add to cart, or add to your wishlist.

  • Vendor-Specific information: If you register as a Wig Wrangler Vendor, we collect business contact details, tax identification information, and payout gateway credentials.

  • Customer support information: Information included in communications with us, such as dispute resolution messages between buyers and vendors.

Information We Collect through Cookies

We automatically collect usage data (device information, browser info, IP address, and network connection) through cookies, pixels, and similar technologies to optimize your experience on our Site.

Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Service Providers: Companies that support our Site, such as Shopify (our hosting platform) and our payment processors, who collect payment information to fulfill orders and perform contracts.

  • Vendors: Independent Wig Wrangler Vendors may provide shipping information or order status updates to facilitate the transaction.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to facilitate transactions between Buyers and Vendors. This includes processing payments, arranging shipping through vendors, managing accounts, and enabling users to post reviews.

  • Marketing and Advertising: We use your personal information for promotional purposes and to tailor advertisements on our Site and other websites.

  • Security and Fraud Prevention: We detect and investigate fraudulent or malicious activity. As a P2P marketplace, we rely on community integrity; accounts found to be involved in fraudulent behavior may be suspended.

How We Disclose Personal Information

We disclose personal information for legitimate business purposes, including:

  • To Vendors: To fulfill your order, we share your shipping and contact information with the independent Wig Wrangler Vendor who owns the item you purchased.

  • To Service Providers: IT management, payment processing, data analytics, and cloud storage providers.

  • To Business Partners: Including Shopify, to support advertising and platform services.

  • Legal Compliance: To respond to subpoenas or legal requests, enforce our terms, and protect the rights of our platform and users.

Note: In the past 12 months, we have disclosed Identifiers, Commercial information, and Internet/Network activity to service providers and business/marketing partners.

User-Generated Content

If you post product reviews or participate in community forums, this content is public. We do not control who accesses this information and are not responsible for how others use the information you choose to make public.

Third-Party Websites and Links

Our Marketplace may contain links to third-party platforms. We are not responsible for the privacy practices of those sites. Always review the privacy policies of any site you visit.

Security and Retention

While we implement security measures, no system is impenetrable. We retain your personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or port your personal information. You may also have the right to opt out of the "sale" or "sharing" of your information for targeted advertising.

  • Managing Communication Preferences: You may opt out of promotional emails via the unsubscribe link in our messages. Non-promotional emails regarding your account or orders will continue.

We will not discriminate against you for exercising these rights. We may require identity verification before fulfilling a request.

International Users

We may transfer, store, and process your personal information outside of your country of residence, including to the United States. Where we transfer information out of Europe or the UK, we rely on established transfer mechanisms like Standard Contractual Clauses.

Contact Us

If you have questions about our privacy practices, wish to exercise your rights, or have a complaint, please contact us at:

Email: support@twistedwig.com
Mail: Twisted Wigs, LLC, 4251 FM 2181 #230-529, Corinth, TX 76210-4235, United States.