Q: Why was the loyalty rewards program put together?

A: Twisted Wig originally created our loyalty program to help foster and support our incredible online community. It was designed entirely as a heartfelt way of saying thank you for allowing Twisted Wig to be a meaningful part of your hair and wig experience. Sharing in your transformations and confidence journeys has been the ultimate joy of our business.

Q: Can I still earn or redeem my Loyalty Points?

A: No. With the upcoming permanent closure of our e-commerce store, we will no longer be honoring the Loyalty Program. Effective immediately, the ability to earn new points has stopped, and all remaining points, rewards, and associated discount codes from this program have been completely deactivated.

Q: I have a large points balance remaining. Can it be converted to cash or a gift card?

A: No. Loyalty points accumulate strictly as promotional discount tokens and hold no cash or monetary value. Because our e-commerce system is winding down permanently, we cannot convert points balances into store credits, cash refunds, or gift cards.

Q: This is frustrating or upsetting news. Why was this decision made?

A: We completely understand that this change may be troubling or disappointing to our most dedicated supporters, and for that, we are truly sorry. Sunsetting an online store requires closing out complex, automated software integrations like reward apps. We express our deepest gratitude to our customers for your years of steadfast loyalty, and we humbly ask for your grace and understanding as our small team navigates this final transition.

Q: How can I still save on my final orders?

A: To ensure our loyal community still receives the absolute maximum value possible, we have pivoted our entire store to an automatic, sitewide 55% off blowout clearance event. This massive markdown is automatically applied to all remaining vault items right in your cart—giving you a significantly deeper discount than standard loyalty rewards, completely code-free, while supplies last!