Q: I have an open order with Twisted Wig. Will I still receive my items?

A: Yes. We are making every possible attempt to honor and fulfill all existing open orders in our system. Our team is dedicated to getting your gorgeous new looks out the door and into your hands as smoothly as possible.

Q: Do I need to contact customer service to check on my open order?

A: No, there is no need to reach out! We are proactively reviewing our system and will be contacting each customer directly if they have an open order with us. We will reach out to you via the email address associated with your purchase to provide a personalized update on your status.

Q: Will shipping and processing times be delayed?

A: Because we are balancing our standard daily order flow with a massive closing backlog and final vault blowout sale, shipments may experience slightly extended processing windows. We deeply appreciate your grace and patience as our small team carefully packages every order. You will receive a tracking link the moment your package leaves our facility.

Q: What happens if an item in my open order is discovered to be out of stock?

A: While we strive to fulfill every single order perfectly, our real-time stock levels shift rapidly during clearance events. If any item in your order cannot be fulfilled due to inventory availability, we will contact you directly during our outreach to coordinate an immediate, full refund for that specific piece.

Q: Can I change or add items to an open order I placed previously?

A: To pass our maximum automatic 55% clearance markdown onto our community and efficiently process our fulfillment queue, we are unable to manually edit, combine, or add items to orders once they have been submitted. If you see another crown you love on the site, we encourage you to place a separate order while supplies last!

Q: Can I return or exchange items from my order?

A: As part of our permanent store wind-down, all sales finalized during this closing period are strictly final sale. We are unable to process any returns, cancellations, or exchanges.