We understand that many of our loyal community members still hold outstanding gift cards issued by our legacy store, Twisted Wig. We are committed to honoring these balances as legal tender.

As we have transitioned to The Wig Wrangler Marketplace—a peer-to-peer (P2P) platform connecting independent sellers with buyers—the use of these legacy gift cards requires a specific manual handling process to ensure proper reconciliation with our independent vendor network.

How to Redeem Your Legacy Gift Card

Because our new marketplace operates as a decentralized network of independent vendors, not all sellers are equipped to process legacy store credit. To use your balance, please follow these steps:

1. Shop as Usual: Browse the Marketplace and locate the item(s) you wish to purchase.
2. Submit Your Request: Before completing your checkout, please email your gift card code and the details of the item(s) you wish to purchase to support@twistedwig.com.
3. Manual Review: A Marketplace Administrator will verify your card balance and confirm whether the specific vendor(s) involved in your order can accept the legacy credit.
4. Assisted Checkout: Once confirmed, our team will work with you individually to process your order, apply your credit, and finalize your purchase.

Important Considerations

• Not Automatically Applicable: Legacy Twisted Wig gift cards cannot be applied directly at the online checkout screen. They must be processed through our administrative team via the email process outlined above.
• Vendor Participation: Because our new Marketplace consists of independent vendors, some sellers may be unable to accept legacy store credit. Our admin team will communicate with you directly regarding which items or vendors are eligible for your specific credit.
• Security: Please treat your legacy gift card number with the same security as a credit card. Do not share your gift card information publicly or on social media.

We appreciate your patience and continued support as our team manually manages these final legacy obligations. If you have questions about a specific card balance, please reach out to us at support@twistedwig.com.

⏳ Legacy Gift Card Redemption Window

As we sunset the legacy Twisted Wig store and transition fully to The Wig Wrangler Marketplace, we are committed to honoring all outstanding gift card balances. Because these cards represent legal tender, they will not expire; however, the method for redeeming them is changing to accommodate our new marketplace structure.

1. Claim & Redemption Period

To ensure a smooth transition, we have established a 90-day Priority Claim Window.

• Action Required: If you hold an outstanding gift card issued by Twisted Wig, you must reach out to our administrative team at support@twistedwig.com no later than October 17, 2026.
• Why: This window allows us to verify your balance, transition your funds to the new marketplace system, or assist you in applying them toward eligible purchases during our final inventory liquidation phase.

2. Manual Verification Process

Legacy gift cards cannot be applied automatically at the new Marketplace checkout. To redeem your balance, please follow these steps:

1. Email Us: Send your gift card code and your request to support@twistedwig.com.
2. Verification: Our admin team will manually verify your balance against our legacy records.
3. Assisted Application: Once verified, we will work with you individually to apply your balance.Note: Because The Wig Wrangler Marketplace operates as a multi-vendor platform, some independent vendors may not be able to accept legacy store credit. Our team will review your requested purchase and advise you on eligibility.

3. Protecting Your Funds (Important Note)

• No Expiration: In accordance with consumer protection standards, we are not voiding any valid, unexpired gift card balances.
• Unclaimed Balances: After the 90-day Priority Claim Window, if a gift card holder has not reached out, we will continue to maintain those records in accordance with applicable state "unclaimed property" (escheatment) laws. We strongly encourage all legacy customers to contact us within the 90-day window to ensure they can easily utilize their funds before our legacy systems are fully decommissioned.